Reference

How kpi4d Handles Your Personal Information

When you open an account with kpi4d and connect your DANA, OVO, or GoPay wallet, you share information with us — and we take that seriously.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and deleteClear data retention rulesIndonesia-accessible support
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kpi4d How kpi4d Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Questions about your data — whether you want to see what we hold, request a correction, or ask us to delete something — go to our dedicated privacy support path. Reach us through live chat on the kpi4d site, by email to our data team, or through the in-app help menu on your mobile account. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of every request so you know it is in the queue. For urgent account-security concerns — such as suspected unauthorised access — use live chat for the fastest response.

Live Chat Access live chat directly from your kpi4d account dashboard on mobile or desktop. For privacy and data questions, select the account support category so your message reaches the right team without delay.
Email Data Team Send your data request — access, correction, or deletion — to our dedicated email address shown in your account settings.
In-App Help Menu Open the help menu from the kpi4d app on your Android or iOS device, then choose the privacy and account section. This path logs your request automatically against your account ID, making tracking easier for both sides.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Data protection at kpi4d is not a single checkbox — it runs across how we store, access, transfer, and eventually remove your information. Every layer below is active on your account from the moment you register. If any of these practices raise a question, our support team can walk you through the specifics of your own account data.

Encrypted Storage

Your account credentials are hashed using industry-standard encryption before storage. We never hold your DANA, OVO, or GoPay PIN — only the transaction reference provided by the payment processor after a deposit or withdrawal clears.

Cookie Handling

We use session cookies to keep you logged in during your visit and analytics cookies to understand how the account flow is used. You can manage cookie preferences through your browser settings.

Account Security Layer

Every login on a new device triggers an OTP verification sent to your registered contact. This step applies whether you are accessing from a new Android phone or a desktop browser, and it cannot be bypassed by support staff —…

Data Retention Rules

We keep your account data for as long as your account is active and for the period required by applicable financial and legal obligations after closure.

Request and Access Rights

You can request a copy of the personal data we hold on you at any time. Submit the request through live chat or email with your account name and preferred wallet.

Third-Party Scope

We share data only with the payment processors that handle DANA, OVO, and GoPay transactions, fraud-screening services, and any legally mandated authority.

Your Privacy Questions, Answered Directly

The questions below come from real account-related situations — what happens to your DANA or OVO transaction data, how long we hold it, who else can see it, and how you get it removed. If your question is not covered here, live chat and email are both open for follow-up.

We collect your name, contact details, and the login credentials you create. We also record the device and session data from your first login. We do not collect ID document scans at registration — those are only requested if a withdrawal verification step requires it under local compliance rules.

We store the transaction reference number returned by your wallet after a deposit or withdrawal — not your wallet PIN, password, or linked bank account number. The actual transfer is processed directly between your wallet app and our payment processor, so your sensitive wallet credentials never pass through our servers.

Access to personal data is restricted to staff who need it to operate your account — support agents handling your requests, the finance team processing your DANA, OVO, or GoPay withdrawals, and the security team monitoring for unusual login activity. No other department has routine access to your personal records.

We share data only with the payment processors that clear your DANA, OVO, and GoPay transactions, fraud-prevention services that protect your account, and any authority legally entitled to request it. We do not sell your information or pass it to advertising platforms or data brokers.

After account closure, we retain transaction and identity records for the minimum period required by applicable financial and legal obligations in Indonesia. Once that retention period ends, your data is scheduled for secure deletion. The exact period depends on local regulatory requirements at the time of closure.

Yes. Send your request through live chat or email with your registered account name and the wallet method you use — DANA, OVO, or GoPay — so we can locate your records accurately. After identity verification, we will compile your data into a readable format and deliver it within a reasonable timeframe.

Submit a deletion request through live chat or the email address in your account settings. Provide your account name and confirm you understand that deletion closes your account permanently. We will process the request and confirm completion, subject to any legally mandated data we are required to retain for a defined period.

We use session cookies to maintain your logged-in state and analytics cookies to improve the account flow. You can turn off analytics cookies through your browser settings at any time. Session cookies are required for your account to function — disabling them will prevent login from working correctly on mobile and desktop.

We will notify you through your registered contact details before any material change takes effect, so you have time to review it. Continued use of your account after notification is treated as acceptance. If you disagree with a change, contact us through support or submit a deletion request before the effective date.

The same data-handling rules apply to every account, whether you access from Palembang, Makassar, or anywhere else in Indonesia. Availability of the service itself depends on local law and eligible regions. Data rights and our obligations to you as an account holder remain consistent regardless of the region you access from.

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