Reference

Terms and Conditions That Actually Apply to Your Account

These terms set out the rules between you and kpi4d — covering how your account works, how deposits via DANA, OVO, and GoPay are handled, and what applies when you access our lobby where local law permits.

DANA, OVO & GoPay coveredAccount rights and limitsIndonesia-region eligibilitySupport contact pathsPolicy update notices
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kpi4d Terms and Conditions That Actually Apply to Your Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These six areas cover what we do on our side to uphold these terms — from how your account data is stored to the steps we take when a terms dispute is raised. If you have a specific concern not covered here, the support paths in the section above connect you directly to the team that manages account and policy matters.

Account Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what data we hold at any time by contacting support with your account ID. We do not share account data with third parties outside of payment processing for DANA, OVO, and GoPay transactions.

Login and Session Security

Each login session is tied to your registered device and verified via OTP sent to your registered mobile number. If you access your account from a new device, a verification step is triggered automatically. Never share your OTP with anyone — our support team will never ask for it, and that includes anyone claiming to contact you on our behalf.

Payment Transaction Records

Every deposit and withdrawal processed through DANA, OVO, or GoPay generates a transaction record visible in your account history. If a transaction appears incorrect, you have the right to raise a dispute within the window stated in your account portal. We review all payment disputes against the transaction log before any adjustment is made.

Cookie and Session Data

We use session cookies to keep you logged in during an active visit and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences through your browser settings. Disabling analytics cookies does not affect your ability to deposit, withdraw, or access your account — it only limits our ability to improve session flow.

Terms Dispute Process

If you believe a clause in these terms has been applied incorrectly to your account, contact us via live chat or email with a clear description of the issue and the relevant account action. We log all dispute requests and respond in writing. If a resolution requires a policy escalation, we will notify you of the timeline before proceeding.

Requesting Account Changes

To update your registered email, mobile number, or linked e-wallet — DANA, OVO, or GoPay — contact support with proof of the change. Account detail updates are processed after identity verification to protect your account from unauthorised changes. We aim to complete verified change requests without unnecessary delay.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, a deposit transaction that needs clarification, or a request to update your account details — our support team handles all of it. You can reach us around the clock through the channels below. When contacting us about a terms-related matter, have your account ID and the relevant transaction reference ready so we can respond without back-and-forth delays.

Live Chat Open the chat icon in the lobby and connect with our support team directly. This is the fastest path for questions about account status, deposit conditions under DANA, OVO, or GoPay, or any clause you want explained in plain language.
Email Support Send your terms or account query to our support address listed in the account portal. Include your account ID and the section of these terms you are asking about.
Help Centre Our help centre carries a full index of terms-related articles — covering account suspension, payment dispute steps for DANA and OVO transactions, eligibility questions, and how to request a copy of your account data. Available any time without logging in.

Common Questions About These Terms and Your Account Rights

These are the questions we get most often about how these terms apply in practice — from eligibility and account access to payment disputes and data requests. If your question is not covered here, live chat is the fastest way to get a direct answer.

Access and eligibility depend on your local law and the region you connect from. These terms apply to all accounts created through our platform where access is permitted. If your location restricts access, these terms and the platform are not available to you in that region.

We reserve the right to suspend or permanently close an account where a breach is confirmed. This includes providing false account information, attempting to circumvent payment verification for DANA, OVO, or GoPay transactions, or accessing the platform from a restricted region. We notify you before any permanent closure where it is practical to do so.

No. Your account is personal and non-transferable. Allowing another person to operate your account is a breach of these terms. If we detect shared or transferred account use, we may freeze the account pending a review. Each person who wants to access the platform must open their own account.

Deposits via DANA, OVO, and GoPay are subject to our payment processing terms, which form part of these terms. Funds must come from a wallet registered in your own name. Deposits made from a wallet belonging to another person may be flagged for review, and any credited amount may be reversed pending verification.

You can request account closure at any time by contacting our support team. Before closure, any pending withdrawal requests must be processed first. We will confirm closure in writing once completed. After closure, your account data is retained for the period required by applicable law and then deleted or anonymised.

Open a dispute through live chat or email with your account ID and the transaction reference. We review all disputes against our payment processing log, which captures every DANA, OVO, and GoPay transfer. We respond to all documented disputes in writing and notify you of the outcome before any account adjustment is applied.

We post all updates to this page and notify you via your registered account contact for material changes. The effective date of any revision is shown at the top of the terms page. Continuing to use your account after a posted update means you accept the revised terms — so check this page when you receive a change notice.

Yes. Contact our support team with your account ID and a written data request. We will confirm what account data we hold and provide a summary within a reasonable timeframe. We do not charge for standard data requests. Complex or repeated requests may take additional processing time, and we will let you know upfront.

Use the account recovery path on the login page — it sends an OTP to your registered mobile number. If your registered number has changed, contact support directly with your account ID and proof of identity. We verify all recovery requests before restoring access to protect your account from unauthorised takeover.

We may apply temporary account or transaction limits without prior notice where we detect unusual activity, a potential security issue, or a compliance requirement under applicable law. In those cases, we aim to notify you as soon as we are able to. Routine changes to standard terms are always communicated with advance notice.

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